GENERAL FAQS

Any person who is in the legal age of smoking that is 18 or more than that can make purchase from our website. Legal smoking age also varies from region to region.

Yes! We ensure about securing your sensitive information that you enter on our website. With the encryption technology, all of your personal data remains concealed. With our PCI secured server system, the confidentiality of your information is 128 times higher as compared to the regular system.

Our company is based and present in UAE only.

We do not accept credit cards and online payment. Payment method is only through Cash on Delivery.

There is no restriction of any minimum order. You can order any number of items you want.

It depends on the items that you have selected. Normally, shipping time goes from 1 to 8 working days. Shipping days will also vary from where you are located.

Yes, we offer you free shipping if your order is of AED 300 or more than that.

We will charge you AED 20 if the order is less than AED 300. It does not apply to international orders.

Vape Dubai offers you replacement service only in the case if the products with factory defects and packaging mistakes. The products will be replaced for the similar one. Consumer need to follow proper procedure to authenticate when they want to make replacement.

The following are NOT covered and are excluded from this warranty:

– Tanks

– Claims after 15 days of the order date

– Accessories in general (Coils, Batteries, chargers, replacement glass etc. )

– E-Juices and E-Liquids Caps

Please visit our Refund Policy for more information.

Please visit our page Shipping and Delivery for more detail.